Terms & Conditions

Last Updated: October 7, 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of CleanQ Limited's cleaning services and website. By engaging our services or using our website, you agree to be bound by these Terms.

Company Details:
CleanQ Limited
Company Number: 10089385
Registered Office: 14 Broadoaks Way, Bromley, England, BR2 0UB
Incorporated: 30 March 2016

2. Services

2.1 Service Description

CleanQ provides professional cleaning services for nurseries, preschools, and early-years childcare facilities in Bromley, Kent and surrounding areas. Our services include but are not limited to:

• Regular scheduled cleaning (daily, weekly, or custom schedules)
• High-touch sanitisation
• Deep cleaning services
• Specialist cleaning (carpets, windows, play equipment)
• Emergency cleaning call-outs

2.2 Service Agreement

Services are provided subject to a written agreement between CleanQ and the client, which will specify:

• Scope of services
• Frequency and scheduling
• Pricing and payment terms
• Duration of contract

3. Pricing and Payment

3.1 Quotes

All quotes are valid for 30 days from the date of issue unless otherwise stated. Prices are subject to VAT where applicable.

3.2 Payment Terms

• Payment is due within 14 days of invoice date unless otherwise agreed
• We reserve the right to suspend services if payment is overdue
• Late payment may incur additional charges

3.3 Price Changes

We reserve the right to adjust prices with 30 days' written notice. Price increases will not exceed the rate of inflation unless service scope changes.

4. Client Responsibilities

The client agrees to:

• Provide safe access to all areas requiring cleaning
• Notify us of any hazards, special requirements, or access restrictions
• Ensure utilities (water, electricity) are available
• Provide secure storage for cleaning equipment if required
• Report any issues or concerns promptly
• Ensure pets are secured during cleaning visits

5. Scheduling and Cancellation

5.1 Regular Services

Regular cleaning services will be performed as per the agreed schedule. Changes to the schedule require 48 hours' notice.

5.2 Cancellation by Client

• Individual visits: 24 hours' notice required to avoid charges
• Contract termination: 30 days' written notice required
• Cancellations with insufficient notice may incur a cancellation fee

5.3 Cancellation by CleanQ

We reserve the right to cancel or reschedule services due to staff illness, emergency situations, or unsafe working conditions. We will provide as much notice as possible.

6. Quality Assurance

We are committed to providing high-quality services. If you are unsatisfied with any aspect of our service:

• Report issues within 24 hours of service completion
• We will investigate and address concerns promptly
• We will re-clean affected areas if necessary at no additional charge

7. Liability and Insurance

7.1 Insurance Coverage

CleanQ Limited maintains comprehensive insurance including:

• Public Liability Insurance (£5 million)
• Employer's Liability Insurance (£10 million)
• Professional Indemnity Insurance

7.2 Limitation of Liability

• We are liable for damage caused by our negligence or that of our staff
• Clients must report any damage within 24 hours
• Our liability is limited to the value of services provided in the preceding 12 months
• We are not liable for pre-existing damage or items not disclosed to us

7.3 Client Property

Whilst we take utmost care, we recommend that valuable or fragile items are secured. We cannot accept liability for items left unsecured.

8. Health and Safety

8.1 COSHH Compliance

All cleaning products and procedures comply with Control of Substances Hazardous to Health (COSHH) regulations. Safety data sheets are available upon request.

8.2 DBS Checks

All cleaning staff working in childcare environments undergo DBS (Disclosure and Barring Service) checks.

8.3 Risk Assessments

We conduct Risk Assessment and Method Statements (RAMS) for all services and update them regularly.

9. Confidentiality

We respect your privacy and maintain confidentiality regarding:

• Your business operations and practices
• Any information obtained during service provision
• Access codes, keys, and security information

10. Data Protection

We process personal data in accordance with UK data protection laws. Please refer to our Privacy Policy for detailed information.

11. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of CleanQ Limited and protected by copyright laws.

12. Force Majeure

We shall not be liable for failure to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or government restrictions.

13. Dispute Resolution

13.1 Informal Resolution

We encourage clients to contact us directly to resolve any disputes or concerns.

13.2 Formal Complaints

If informal resolution is unsuccessful, formal complaints should be submitted in writing to info@cleanq.co.uk. We will investigate and respond within 14 days.

13.3 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Amendments

We reserve the right to amend these Terms at any time. Material changes will be communicated to active clients with 30 days' notice.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Contact Information

For questions about these Terms and Conditions, please contact us: